Hello world!

Welcome to Jmoore65. This blog site will reflect the my manic attempt to rationalize my experience in software development. I’ve been working in software and IT systems development for over 15 years. I’ve worked with office automation systems, multimedia systems, entertainment products, training and educational systems, and web based business and ecommerce systems.

I’ve come to believe that we are seeing a convergence of customer demand for IT services. What used to be separate user bases is now merging into one large customer base. Users have higher expectations of systems today – especially in terms of branding and customization.

We IT developers have a mixed track record for delivering usable, reliable and extensible systems. We’ve tended to believe that we know best. Technology has to be user centered – because at the end of the day – it’s users that translate the potential value of technology into actual value. We as an industry need to become more customer focused – our legions of technical staff need to understand customer needs, wants and psychology. Because it’s humans that fill in the gaps of dysfunctional organizations and make the produce the value that their customers want.

So – thanks for wandering in – hey, this is IT – ya’ never know what’s going to happen next.

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